Shipping policy

Shipping Policy

Effective Date: 2nd November 2024

At OPALMOTH, I am committed to providing a smooth and reliable shipping experience to customers worldwide. Below is my shipping policy, including estimated delivery times, shipping costs, and other key details.

Shipping Locations

I ship from Northern Ireland and deliver to the following regions:

  • United Kingdom & Ireland (including remote areas)
  • Europe
  • North America
  • Asia
  • Australia & Oceania
  • South America
  • Africa

If your location is not listed or you encounter issues placing an order, please contact me at opalmoth23@gmail.com for assistance.

Processing Time

Orders are processed within 1-3 business days (Monday-Friday). Processing times may be extended during holidays or peak periods, but I will notify you of any delays.

Estimated Delivery Times

  • United Kingdom & Ireland: 2-5 business days
  • Europe: 5-10 business days
  • North America: 7-14 business days
  • Australia & Oceania: 10-20 business days
  • Asia: 10-20 business days
  • South America & Africa: 10-25 business days

Please note: Delivery times may vary due to customs processing, local postal services, or unforeseen delays.

Shipping Costs

Shipping rates are calculated at checkout based on the package's weight, dimensions, and destination. I offer the following options:

  1. Standard Shipping: Economical option with tracking available in most regions.
  2. Express Shipping: Faster delivery for an additional fee, with full tracking.
  • Free UK and Northern Ireland Standard Shipping is available for orders over £30 in selected regions.

Customs, Duties, and Taxes

For orders outside the UK and EU, customs duties or import taxes may apply. These charges are the responsibility of the recipient and vary depending on the destination country's laws. Please check your local customs regulations before ordering.

Shipping Restrictions

I cannot ship to the following:

  • Countries under embargo or restricted by international shipping regulations.
  • PO Box addresses in certain regions due to courier limitations.

If your address falls under restricted categories, I will contact you to discuss alternative options.

Lost, Damaged, or Delayed Orders

  • Lost or Missing Packages: If your package does not arrive within the estimated time frame, please contact me at opalmoth23@gmail.com. I will work with the courier to investigate and resolve the issue.
  • Damaged Orders: If your package arrives damaged, please email me within 7 days of delivery with photos of the item(s) and packaging.
  • Delays: I am not responsible for delays caused by customs, weather, or courier issues but will assist in tracking your order.

Contact Me

If you have any questions or concerns regarding shipping, please email me at opalmoth23@gmail.com or use the contact form at www.opalmoth.com.

Thank you for choosing OPALMOTH. I look forward to serving you globally!

Let me know if there’s anything else you’d like to adjust! 😊