Refund policy

Return Policy

Effective Date: 2nd November 2024

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • It is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
  • You provide the receipt or proof of purchase.

How to Start a Return

To begin the return process, contact me at opalmoth23@gmail.com. 

If your return is accepted, I will provide a return shipping label along with instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

For any return-related questions, feel free to email me at opalmoth23@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact me immediately if:

  • The item is defective or damaged.
  • You receive the wrong item.

I will work with you to resolve the issue promptly.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants).
  • Custom products (e.g., special orders or personalized items).
  • Personal care goods (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

If you have questions or concerns about a specific item, please contact me before purchasing.

Note: Returns for sale items or gift cards are not accepted.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you are entitled to cancel or return it within 14 days, for any reason and without justification.

  • Items must still be in the same condition as received: unworn, unused, with tags, and in original packaging.
  • You must provide the receipt or proof of purchase.

Refunds

Once I’ve received and inspected your return, I will notify you whether the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days.

Note: Processing times for refunds may vary depending on your bank or credit card company.

If it has been more than 15 business days since your refund was approved, please contact me at opalmoth23@gmail.com.

Let me know if there’s anything else you’d like to adjust! 😊